Roll-N-Lock Warranty Statement
This limited warranty is extended by ROLL-N-LOCK Corporation, a Florida corporation, with its principal office at 915 S. Dixie Highway, E., Pompano Beach, Florida (“ROLL-N- LOCK”), to the original purchaser of a ROLL-N-LOCK® truck bed cover or cargo management device. ROLL-N-LOCK warrants its products, when purchased directly or from an authorized reseller, to be free from manufacturer’s defects for a period of three (3) years from the date of purchase on A and M Series covers -- five (5) years from date of purchase on E-Series covers. During this period, ROLL-N-LOCK, or its authorized dealer, will repair or replace at no expense to the limited warranty holder, any part found to be defective as a result of the manufacturing process, subject to the limitations and exclusions below (See HOW TO MAKE A CLAIM below). Labor charges associated with removing or reinstalling the product and parts are not covered with this warranty. ROLL-N-LOCK warrants only against defects that arise as a result of normal use of the product in normal environmental conditions. ROLL-N-LOCK does not warrant against the following: (a) improper installation, including, but not limited to, installations performed not in accordance with installation instructions and warning labels; (b) extreme environmental conditions, including, but not limited to, temperatures below negative thirty degrees Fahrenheit (-30°F) or above one hundred-twenty degrees Fahrenheit (120°F); (c) water intrusion, including, but not limited to, leaks as a result of normal use; (d) misuse, abuse, modification, tampering or alteration; (e) improper maintenance; (f) operation outside of the product specifications; (g) normal wear and tear, cosmetic damages or fading or deterioration of the finish caused by exposure to sunlight or chemicals and/or other unusual environmental conditions; (h) negligence; or (i) accidents, flood, fire, earthquake or other acts of God. This warranty does not extend in any respect to accessories or parts not produced by ROLL-N-LOCK and shall not extend to any consequential or incidental damages. This warranty is expressly in lieu of all other warranties expressed or implied, including the warranties of merchantability and fitness for a particular purpose and of all other obligations or liabilities on the part of ROLL-N-LOCK. ROLL-N-LOCK neither assumes nor authorizes any other person to assume for it any other liability in connection with the sale of its products. The warranty expires if the product is removed from the original vehicle or if the original vehicle is transferred to another owner. The warranty is not transferable from the original purchaser. Some states do not allow the exclusion or limitation of incidental or consequential damages, or limits on implied warranties, therefore the above limitations may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from state to state. ROLL-N-LOCK does not warrant any products purchased from unauthorized resellers or any products whose serial number has been removed or defaced.
How To Submit A Claim
A defective product may, during the warranty period listed above, be returned to the place of purchase. Alternatively, you may submit a warranty claim at the link below. Proof of purchase must accompany all warranty claims. Returns made to Roll-N-Lock will not be accepted without prior authorization from Roll-N-Lock.
All claims require the following information:
Name, Address, Phone Number, and Email Address
Vehicle Year, Make, and Model
Product Name and/or Part Number
Description of the warranty issue
Copy of original receipt
Images of product
This warranty statement supersedes all previous warranty statements in any Roll-N-Lock catalogs or other marketing materials. PLEASE NOTE: Return requests will not be accepted for non-defective products once installation has taken place. This will void any return process for Roll-N-Lock. Any items shipped back to Roll-N-Lock without return authorization from an Roll-N-Lock representative may be refused upon receipt, and/or sent back to the customer at the customer's expense.