Vision X Optimus Cube Lights

WARRANTY POLICY

Lifetime Warranty:
Limited Lifetime Manufacturer's Warranty
Standard Warranty:
One Year Limited Lifetime Manufacturer's Warranty From Consumer Purchase Date

Terms & Conditions
Warranty items will be replaced or repaired to working condition and returned without cosmetic alterations.
A proof of purchase is required to validate all warranty claims. The warranty period is valid starting from the original date of purchase.
All products must have been purchased through a Vision X Authorized Dealer/Reseller to be eligible for warranty.
Damage resulting from any improper installation, accident, abuse, neglect or normal wear are not covered under warranty.
Actions which void the warranty include:
Opening of the lighting fixture
Cutting any connectors or cords
Damage caused by physical abuse
Lights operated in environments outside their stated specifications*

All customer warranties should be handled through the Dealer/Reseller the product was originally purchased from. The customer is responsible for delivery to the Vision X Returns in Auburn, Washington.
If a product is deemed not covered under warranty, customer will be responsible for the return shipping charges.
Items not covered under warranty can be repaired at the customer’s expense for parts and labor, at the discretion of Vision X Lighting, who will provide an estimated repair cost before proceeding with the repair.

INSPECT & RETURN INSTRUCTIONS FOR WARRANTY EXCHANGE:

If your product meets the criteria for warranty repair/replacement, please see below for instructions for how to complete a warranty claim:

1. All products should be bench tested by authorized dealer/reseller BEFORE SHIPPING PRODUCT BACK.
2. A bench test is defined as removing the fixture from whatever it is mounted on, attaching a SHORT pigtail (less than 12″) directly to a known-good 12v battery bypassing any relays, switches, or other electrical infrastructure between the fixture and the power source.
3. Lights with Deutsch connector cut off will not be repaired under warranty. Cutting off the Deutsch connector will cause water intrusion.
4. Physical damage is not covered under warranty.
5. Original sales invoice is required to validate warranty. Returns sent without original sales invoice will not be repaired or replaced under warranty. Include original Invoice\receipt with Return.
6. Authorized Dealer/Reseller to contact Vision X to receive a Return Merchandise Authorization Number (RA#). This number is required to track your return all the way through the process.
7. The product will need to be securely packaged with an RA # clearly labeled on the outside of the box.
8. Ship to Vision X at following address:

Vision X Lighting
1601 Boundary Blvd
Auburn, WA 98001
United States

8. Once Vision X receives the product you will be notified via email.
9. Vision X will test, replace or repair the light to optimal working condition.**
10. Vision X will return warrantied product free of charge.
    Vision X will adhere to Dealer Program Letter for remainder of Repair/Replace/Credit process.