Van Compass Rear Tug Step

Van Compass takes pride in the products we create and we know the journey is as important as the destination. Modifying any vehicle does inherently carry some risk, and performance suspension systems on heavily loaded vehicles do require higher maintenance than low quality OE systems.

• Due to the high performance design of our dampers, you my notice additional noise during operation like ‘clunks’ or ‘creaks’. These sounds are often associated with the design of the vehicle and do not necessarily indicate a failure or warranty issue.
• Progressive rate leaf springs operate differently to factory style parabolic leaf springs. Due to their design, some noises may present over time. Periodic maintenance, lubrication and deep cleaning may be necessary to maintain optimum operation.
• Operating vehicles in dusty, muddy or inclement conditions will reduce maintenance intervals and may accelerate wear and tear.

Our products must be installed professionally and according to the instructions, improper installation will void all warranty. Warranty claims must be handled directly through Van Compass, or your dealer, and are subject to exchange, repair or credit, at Van Compass’ discretion. Van Compass’ liability shall be limited to the purchase price of the defective product, and in no way includes the customer’s incidental or consequential damages or implied goodwill reimbursements.

Our products* are covered for the following time limits from the delivery date of your shipment, or date of installation by an authorized dealer:

• Suspension hard parts, fabricated brackets, and exterior accessories are covered for the duration of ownership by the original purchaser, to be free from defects in materials and workmanship.
• Falcon Shocks are covered for 1 year. Shock warranty covers parts only; shocks must be sent back to Van Compass for assessment and repairs. If a shock is unable to be repaired, Van Compass reserves the right to send an equivalent unit in exchange.
• Sumo Springs are covered under warranty directly through SuperSprings International.
• Van Compass does not offer warranty on Bilstein Shocks or Struts.
• Springs are guaranteed not to sag when properly installed** on a van that corresponds to the weight range they are designed for.
  
  • Warranty applies solely to the original purchaser and can not be transferred.
  • Van Compass is not responsible for diagnostic or warranty labor costs.
  • Van Compass is not responsible for shipping costs on warranty parts.

Finishes***:

• Powder coating is covered for 60 days.
• Raw aluminum products (skids, DIY interior parts) ship as is, and will have some marking from industrial manufacturing processes and shipping.
• Shock Anodizing and clear coating: anodized colors can vary from batch to batch, some discoloration or mismatching is possible and not covered.
• Zinc plating on hardware is not covered from cosmetic blemishes, but excessive corrosion is covered for 60 days, appropriate thread prep compounds should always be used for the intended application.

*Our products are guaranteed to fit only their listed applications as outlined in their instructions. We are not responsible for fitment issues outside this scope.

**VanCompass reserves the right to refuse any warranty claim if evidence of abuse, improper/unprofessional installation or other negligence is suspected. Failure to follow provided instructions will void all warranty expressed or implied.

***Cosmetic damage caused during installation is not covered.