Oracle HID Headlight Bulbs

1 & 2 YEAR LIMITED WARRANTY INFORMATION
ORACLE Lighting will replace or repair any defective part free of charge once defect is confirmed.

If you have an issue with any product, we will diagnose the issue with you, and you may be required to answer questions or assist in the diagnosis.

ORACLE Lighting reserves the right to have the product manufacturer inspect, test, and diagnose the defective part to see if the defect was due to factory error or customer negligence.

Returned parts may be exchanged or repaired at the discretion of the manufacturer.

As with any product that deals with electronics, we recommend that the parts are installed by a trained professional. Trained professionals are defined as any certified ASE mechanic or trained automotive technician certified in car stereo or alarm installation.

ORACLE Lighting will not be responsible for any damages to a customer's vehicle caused by a third party installer. ORACLE Lighting does not cover labor fees associated with the removal or re-installation of products.

We have a selection of replacement parts to provide customers with when utilizing their warranty. This does not guarantee a brand new item but a functioning part.

Pre-Assembled Lights sold by Oracle: Oracle Lighting builds and tests all lights before they leave our facility. A photo of the completed lights can be emailed to the client before shipping if they request so.

ORACLE Lighting does not ship replacement headlights, we repair the original set of lights on which the work was completed.

Lights supplied to Oracle for custom work: Oracle Lighting reserves the right to deny warranty against moisture if the factory seal is in poor condition, in this case, the customer will be notified prior to performing the customization. For more detailed information refer to the terms HERE

ORACLE Lighting does not offer warranty on purchases made from unauthorized vendors.

When a kit or product is discontinued and still within the warranty coverage period, a substitute product will be offered by our customer service team to replace the part. If the replacement part does not fully match the rest of the functioning parts of the kit already installed, we can offer a quote and special discount to purchase the additional components as needed.

We are constantly making improvements to our product line, please note warranty only covers repairs or replacement parts for the original part purchased.

ORACLE Lighting reserves the right to make changes to its warranty policy at any time.

WHAT WILL VOID MY WARRANTY?
Warranty does not cover damage due to improper installation.

Oracle Lighting will, subject to customer's compliance with the return procedures set forth below, repair or replace the hardware found not to operate in accordance with the hardware specifications, so long as customer has properly operated the hardware and used it in conformance with such specifications.

Warranty is not transferable. If the product is removed, uninstalled, transfers ownership, or is otherwise parted from its original installation then warranty becomes void.

Broken or cracked products are not eligible for repair or replacement.

We understand that some products may be modified in the course of installation or use by the customer to suit a particular need. However, opening, disassembling, cutting, altering, extending wires, or otherwise modifying any product in a manner that compromises the functionality of the item will void the product’s warranty.

Warranty does not cover scratches, scuffs, etc. due to normal wear and tear of any product.

Flashlight Warranty Policy

Warranty Limitations: Obvious misuse, abuse, or otherwise destructive physical evidence. Damaged caused by intrusion of water or other liquid materials causing electronic failure or physical corrosion. Battery failure due to excessive heating, overcharging, or shorting. Any damage to the circuit board is NOT covered under warranty.

Waterproof Surface Mount Halo Warranty Policy

Hard part decay due to UV damage, oxidation, or environmental conditions are not covered under this stated period. "Hard Part Decay" means any damage or wear of the waterproof outer casing for these halos. This is usually caused by environmental conditions such as, sitting out in the direct sunlight or harsh road conditions and cannot be covered under warranty and is considered normal wear & tear. If there is a failure with an LED or Driver, it will still be covered under warranty.