MaxTrac Vulcan Series Reservoir Shocks

WARRANTY

Max Trac Suspension makes no warranty, expressed or implied, as to the merchantability, fitness for purpose, description, quality, productiveness, accuracy or any other matter with respect to every product, all such warranties being hereby specifically and expressly disclaimed by Max Trac. Max Trac may offer technical advice or assistance with regard to the products based on laboratory and/or field experience and customer understands and agrees that such advice represents only good faith opinions and does not constitute a warranty or guarantee. The sole and express warranty provided by Max Trac is to warrant that the products sold as listed comply with Max Trac’s specification at the date and time of manufacture. Max Trac makes no warranty that such products shall meet such specification at any time after installation of products. Use of such product is specifically not warranted, and Max Trac specifically excludes from this express warranty parts subject to normal wear and tear after one year, finish after one year, damage resulting from failure to follow recommendations in installation manuals, competition or off-road use, and damages caused by aftermarket products. Max Trac’s liability and customer’s exclusive remedy for any breach of this limited express warranty is limited to repair, replacement, or refund at Max Trac’s option and in Max Trac’s sole discretion. There are no warranties which extend beyond the description on the face hereof.

Our limited lifetime warranty excludes the following items: bushings, bump stops, ball joints, tie rod ends, rod end/heim joints, and shock absorbers. These parts are subject to immediate wear and tear and are not considered defective when worn. They are warranted for twelve (12) months from the date of purchase only for defects in workmanship.

This Max Trac warranty is void if (1) the vehicle is not aligned after kit installation, (2) proper maintenance is not routinely performed, (3) the Max Trac products are misused or abused in any way in either installation or service, or (4) the products are used in a way that violates federal, state, or local law or regulation in any respect. Max Trac is not responsible for vehicle compatibility with other aftermarket products. Warranty coverage does not include consumer opinions regarding ride comfort, fitment and design after product installation.

Max Trac reserves the right to change, modify or cancel this warranty without prior notice.

WARRANTY RETURN

Contact Maxtrac by sending an email with a copy of the original purchase receipt, along with photographs clearly illustrating the failure mode.

1. Upon validating the information provided, Maxtrac will issue a Return Manufacturer Authorization number (RMA#).
2. Return your product to Max Trac Suspension at your expense in order to execute a claim under this warranty.
3. Include the RMA# on the outside of the box. Any returns without the RMA# will be refused.

NON-WARRANTY RETURN & CREDIT POLICY

Your item must be in its original unused and resalable condition to be returned, unless there is a manufacturing defect. You must return the item within 30 days of your purchase. Otherwise, there will be an additional restocking fee.

1. Please contact Max Trac Suspension at (844) 535-1668 to obtain a Return Manufacturer Authorization Number (RMA#).
2. Return your product to Max Trac Suspension at your expense.
3. Include the RMA# on the outside of the box. Any returns without the RMA# will be refused.

Return Exceptions

Merchandise that has been installed, used, or altered may be subject to no credit.

Restocking Fee

All items are subject to a restocking fee based on the condition of the packaging and product.

Max Trac Suspension does not credit shipping and handling. Credit minus applicable restocking fee will be determined and issued within 10 business days of product receipt.

All returns will be credited to your MaxTrac account.

Vulcan Shocks – Limited Warranty Policy

Max Trac Suspension warrants that Vulcan Shocks shall be free from defects in material and workmanship for a period of three (3) years from the original date of retail purchase by the end user. This Limited Warranty is extended only to the original purchaser and is non-transferable.

All warranty claims are subject to review and approval at the sole discretion of Max Trac Suspension.

Warranty Claim Procedure

To initiate a warranty claim, the original purchaser must submit the following:

· Clear photographic evidence of the claimed defect; and

· A legible copy of the original purchase invoice.

Upon determination that the Product qualifies for warranty coverage, Max Trac Suspension shall provide:

· A replacement shock(s); and

· A prepaid return shipping label for the return of the allegedly defective Product.

Credit Card Authorization

Prior to shipment of any replacement Product, the claimant shall provide valid credit or debit card, which shall be retained on file by Max Trac Suspension.

The defective shock(s) must be returned to Max Trac Suspension within fifteen (15) business days of receipt of the replacement unit(s). Failure to return the defective unit(s) within the specified period shall result in the credit or debit card on file being charged the full manufacturer’s suggested retail price (MSRP) of the replacement shock(s).

Exclusions and Limitations

This Limited Warranty is strictly limited to the terms stated herein. No exceptions shall be made.