Big Country Warranty Policy & Registration
While other companies warranty failure, we guarantee quality
Trust is built over time...and for nearly 46 years, Big Country has manufactured truck, SUV, Jeep and public safety products to fit your vehicle, do what you need done, express yourself and your lifestyle, and most importantly, to last through all that you do. We manufacture our products to last beyond extended periods of use. As a result, we stand behind the quality and durability of every product we make, and we’ve been doing that since 1975.
Limited Lifetime Warranty
When you purchase Big Country branded product(s), you’ll enjoy peace of mind knowing your product(s) are warranted against manufacturing defects in materials and workmanship for the lifetime of the product properly installed per provided instructions. We offer this industry leading warranty because we believe in our quality, craftsmanship, and most importantly, our dedicated team.
Our Limited Lifetime Warranty covers your product(s) for their lifetime (as opposed to your lifetime or the lifetime of your vehicle). Inevitably, even the best made, well used (and well loved!) products eventually wear out; top quality materials deteriorate, and paint fades depending upon the environment where the product is used. Should you need to contact us about your product(s), we will use our judgment to assess whether your product is covered under the warranty policy, or whether it may simply be time to replace it.
To help us take care of you under this warranty, you may be asked for information regarding your purchase of the Big Country product(s) and to supply photos that show the defect(s). If your product is deemed to have failed due to a manufacturing defect, we will, at our discretion, repair it without charge, or replace it. Except as stated below, we’ll even ship the product back to us and to you at no cost (provided your warranty return is accompanied by an RGA number).
Limited Five (5) Year Finish Warranty
Big Country offers an industry best five (5) year finish warranty on all of its products properly installed per provided instructions except those listed below under the Limited One Year Finish Warranty. Big Country branded products are warranted to the original owner against red rust, peeling, flaking and / or cracking for five (5) years from the date of purchase. So when your Big Country gear shows wear & tear (as all things do), you can be confident you’ve gotten the most out of your gear and your experience.
If your product(s) covered by this warranty fails due to a finish defect, we will, at our discretion, repair it without charge, or replace it. Proof of purchase and photos of the damage may be required to better understand the issue and assist in addressing it. All shipping charges due to a finish warranty are the responsibility of the purchaser / owner.
Big Country is not responsible for lost inbound or outbound packages. All warranty returns must be accompanied by an RGA number.
Limited One (1) Year Finish Warranty
In limited instances, certain products such as frame mounted Rock Sliders and Skid Plates, are presumed to make contact with rocks or other foreign material that may cause premature scratches and/or damage to the powder coated finish. In such limited instances, the affected product(s) will be covered by a Limited One (1) Year Finish Warranty. All such products will be advertised and marked accordingly.
Tip: The best method for maintaining the finish on your product(s) to help avoid a warranty claim, is washing regularly with car wash soap and rinsing well with water. You must also protect the finish with nonabrasive automotive wax on a regular basis. Note that the use of any compound which contains abrasives is self-defeating as the compound scratches the finish and opens it to corrosion. The use of harsh chemicals used to remove bugs and tar may also cause the finish to fail and should not be used
Clearance Merchandise
Clearance priced merchandise is FINAL SALE and non-refundable. They are covered by Big Country's 30-day warranty. For additional information, please contact our Customer Service team.
Product Registration
Please remember to register your product.
Registering your product will help speed any future warranty or customer service inquiries.
Thank you again for purchasing Big Country Products!